Legal Document

5bat's Privacy Policy

The security of your personal information is our top priority. Following SSL encryption and strict data protection standards, 5bat collects, uses, and protects your information.

Last updated: 2026

This Privacy Policy ("Policy") applies to the 5bat platform and all related services. By using 5bat's services, you are considered to have accepted all the terms of this Policy. Please read this document carefully.

1. Introduction & Scope

5bat ("we", "us", or "platform") is a secure and reliable online gaming service provider. We believe that your privacy is a fundamental right. This Policy describes what types of information we collect, how that information is used, who it may be shared with, and how you can maintain control over your information.

This Policy applies to 5bat's website, mobile platform, and all services we provide. By accessing our services or creating an account, you fully accept the terms of this Privacy Policy. This service is available only to persons aged 21 or older.

2. Information We Collect

5bat collects different types of information for various purposes. The categories of information collected are detailed below:

2.1 Information You Provide Directly

When you create an account on our platform or use our services, you directly provide the following information:

  • Full name and date of birth
  • Valid email address and mobile number
  • Government-issued identity document details for identity verification (National ID or passport)
  • Address details
  • Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
  • Messages or complaints you send to customer support

2.2 Automatically Collected Information

While you use our platform, certain information is collected automatically, including:

  • IP address and device identifier information
  • Browser type, operating system, and device type
  • Your activity on the platform and gaming history
  • Login times, session duration, and page visit history
  • Information obtained through cookies and similar technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from trusted third parties, such as:

  • Identity verification service providers
  • Financial transaction processing institutions (bKash, Nagad, Rocket, Upay, and associated banks)
  • Fraud prevention and risk assessment services

3. Purposes for Using Your Information

5bat uses your information only for lawful and specific purposes. We never use your information unnecessarily. The main purposes for which your information is used are described below:

3.1 Service Delivery & Operations

  • Creating, verifying, and managing your account
  • Processing deposits and withdrawals (minimum ৳500, typically within 5–30 minutes)
  • Managing gaming services and bonus and promotional offers
  • Improving and personalising the user experience
  • Smoothly operating our various game categories — Slots, Live Casino, Cricket Betting, Monster Fight, and HRG Live

3.2 Security & Fraud Prevention

  • Ensuring account security and preventing unauthorised access
  • Detecting and preventing money laundering and fraudulent activity
  • Implementing responsible gaming policies
  • Maintaining the security of our systems and infrastructure

3.3 Communication & Customer Support

  • Providing customer support via 24/7 live chat and email ([email protected])
  • Sending important account-related notifications
  • Informing you about promotional information and offers with your consent

4. Sharing & Disclosure of Information

5bat does not sell your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

4.1 Service Partners

We work with trusted partner organisations to operate our services. These partners receive only the minimum information needed for their designated tasks and are required to comply with our privacy standards. They include payment processing institutions, identity verification agencies, and technology infrastructure providers.

4.2 Legal Obligations

If disclosure of information is required by law, court order, or the directive of a government authority, 5bat may be obliged to do so. In such cases we will always endeavour to disclose the minimum necessary information and will make every effort to notify you in advance where possible.

4.3 Business Transfers

In the event of a business restructure, merger, or asset transfer, your information may be transferred to a new entity. In such circumstances we will notify you in a timely manner and the new entity will be required to maintain standards equivalent to this Privacy Policy.

5. Cookies & Tracking Technologies

5bat uses cookies and similar tracking technologies to improve your platform experience.

5.1 Types of Cookies

  • Essential cookies: These are essential for the platform's core functionality, such as maintaining login status and ensuring security.
  • Functional cookies: These remember your preferences and settings, such as language selection.
  • Analytics cookies: These help us understand how users are using the platform, which assists in improving the service.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.

6. Data Security Measures

To protect your information, 5bat has adopted industry-standard security measures:

6.1 Technical Safeguards

  • Use of SSL encryption for all data transfers
  • Application of encryption technology for sensitive data storage
  • Regular security audits and vulnerability assessments
  • Two-Factor Authentication (Two-Factor Authentication) support
  • Unauthorised access detection systems

6.2 Organisational Safeguards

  • Regular employee training on data privacy
  • "Need-to-know access" policy — only relevant staff can view the information they need
  • Rapid response plan in the event of a data breach
  • Regular security assessments of third-party partners

Important notice: Transmission of information over the internet is not completely secure. We make every effort to protect your information, but no method is 100% secure. Keep your account password confidential and avoid logging in on public networks.

7. Data Retention Period

5bat retains your information only for as long as necessary. Retention periods are determined based on the following:

  • All account information is retained for as long as your account remains active.
  • Financial transaction records are retained for the period required to meet legal obligations.
  • Even after an account is closed, information necessary for fraud prevention and fulfilment of legal obligations may be retained for a specified period.
  • Customer support communication records are retained for quality assurance and dispute resolution purposes.

8. Your Rights

5bat respects your rights over your personal information. You have the following rights:

8.1 Access & Correction

You may request to view your personal information held by us at any time. If any of your information is incorrect or out of date, you may request a correction. This request can be made directly through your account settings or by contacting [email protected].

8.2 Deletion Request

In certain circumstances you may request deletion of your personal information. However, some information may need to be retained for a required period to meet legal obligations, prevent fraud, or protect our legitimate claims.

8.3 Objection & Restriction of Processing

You may object to the processing of your information for specific purposes or request that it be restricted, particularly in relation to marketing and promotional communications. However, processing necessary for service operations, security, and legal obligations will continue.

8.4 Data Portability

You may request the information you have provided to us in a structured, commonly used, and machine-readable format. To exercise this right, contact [email protected].

9. Privacy of Minors

5bat strictly provides services only to persons aged 21 or older. We do not knowingly collect any information from minors. If it comes to our attention that information from a minor has been inadvertently collected, we will immediately delete that information and close the associated account.

If you believe that a minor has opened an account on our platform, please notify us immediately at [email protected].

10. International Data Transfers

For the purposes of conducting our operations, your information may sometimes be transferred to servers or processing centres located outside Bangladesh. For such transfers we ensure that:

  • Adequate data protection measures are in place in the receiving country or organisation.
  • Appropriate agreements and protective measures are confirmed before data transfer.
  • The standards described in this Privacy Policy are maintained.

11. Policy Changes & Updates

5bat may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

  • A notification will be sent to your registered email address.
  • The updated policy will be published on the 5bat website and the "Last updated" date will change.
  • You may be asked to accept the updated policy at your first login.

Continued use of 5bat after a change is made will be considered acceptance of the updated policy.

12. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact us. Our dedicated support team provides assistance in both Bengali and English.

Contact Information

  • Live Chat:
    24/7 support service — available from any page on the platform
  • Support hours:
    Seven days a week, 24 hours a day (Bangladesh Standard Time, UTC+6)

Read related policies:

Terms & Conditions Responsible Gaming FAQ