5bat Terms & Conditions

5bat (hereinafter "Platform", "we" or "us") is a provider of online gaming and sports betting services. These terms form a legally binding agreement between you ("User") and 5bat.

By accessing, browsing, or using 5bat's website, application, or any related services, you confirm that you have fully read, understood, and agreed to comply with these terms.

1.1 Scope of Terms

These terms apply to all services on 5bat, including: sports betting, live casino, slot games, fishing games, and other interactive gaming services. Any special rules or game-specific rules published on the platform complement these general terms, and both apply together.

1.2 Changes to Terms

5bat reserves the right to amend, modify, or update these terms at any time. For significant changes, users will be notified via their registered email or through the platform. Continued use of the platform after any changes will be considered acceptance of the updated terms.

An active account is required to use all gaming services on 5bat. By registering, you confirm the following:

• All information you provide is true, accurate, current, and complete.
• You will update your account immediately if any of your information changes.
• You are not creating an account on behalf of someone else or under a false identity.
• Only one account per person is permitted.

2.1 Account Security

You are solely responsible for keeping your account login details (username and password) completely confidential. You will be personally responsible for all activities carried out from your account. If you suspect unauthorized access, contact [email protected] immediately.

2.2 Account Verification

5bat may request identity verification documents at any time. Withdrawals may be restricted until verification is complete. Use 24/7 live chat or [email protected] for assistance.

You must be at least 21 years old to use any 5bat service. You may be required to provide proof of age during registration or a subsequent verification process.

• A National ID (NID), passport, or driving license are acceptable age verification documents.
• If you register by providing a false age, your account may be terminated and all deposits forfeited.
• In any case of doubt, 5bat reserves the right to conduct a detailed verification process.

3.1 Geographic Restrictions

5bat provides services targeting the Bangladesh market. Online gaming services may be prohibited or restricted in certain countries or regions. It is entirely the user's responsibility to know and comply with the applicable laws in their area.

Transactions on 5bat are fully secure and fast. You can easily deposit and withdraw funds using Bangladesh's major mobile banking and banking services.

4.1 Accepted Payment Methods

5bat supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major commercial banks). We cannot guarantee a refund for funds sent through methods not on this list.

4.2 Minimum Deposit & Withdrawal

4.3 Deposit Conditions

• Withdrawals must be made to the same account from which the deposit was made.
• Deposits or withdrawals using third-party accounts are prohibited.
• In cases of money laundering or suspicious transactions, 5bat may reject deposit or withdrawal requests.
• Any bank or mobile banking charges applicable to a transaction must be borne by the user.

4.4 Withdrawal Conditions

5bat reserves the right to complete a security check before processing a withdrawal request. If the wagering conditions of any bonus or promotion have not been met, winnings earned from that bonus cannot be withdrawn.

5bat offers various types of bonuses and promotional offers. Each offer has its own terms and conditions that should be read carefully before accepting.

5.1 Welcome Bonus

5bat offers new users a 100% bonus on their first deposit, up to ৳15,000. The following conditions apply to receive the bonus:

• A minimum deposit of ৳500 is required for the bonus to be activated.
• For example: deposit ৳1,000 and receive ৳1,000 bonus, total balance ৳2,000.
• Or: deposit ৳32,000 and receive the maximum ৳15,000 bonus, total balance ৳47,000.

5.2 Wagering Requirements

5.3 General Bonus Rules

• Each user may benefit from each promotion a maximum of once.
• Bonus funds cannot be withdrawn directly; they can only be used for betting.
• If multiple bonus offers are active at the same time, which one applies will be stated in the terms of each offer.
• If there is suspicion of a bonus terms violation, 5bat reserves the right to cancel the bonus.
• Bonus offers may be changed or withdrawn at any time.

All betting and gaming activities on 5bat are conducted on the basis of fair play principles. The main betting rules are listed below.

6.1 Betting Limits

Minimum and maximum bet limits are set for each game or market. These limits are determined according to the game provider's guidelines and 5bat's policies, and are subject to change.

6.2 Sports Betting

In sports betting, users can place bets on various sports including cricket, football, and kabaddi. Betting rules:

• Bets accepted before an event starts cannot be cancelled.
• If an event is postponed or cancelled, 5bat's bet review policy will apply.
• If incorrect odds are displayed due to a technical error, 5bat reserves the right to cancel those bets.
• It is entirely the user's responsibility to make judgments or predictions about the date, time, or score of any match.

6.3 Casino & Slot Games

5bat features games from world-renowned game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi. Each game's own rules apply and should be read before starting. Game outcomes are entirely determined by a Random Number Generator (RNG).

6.4 Technical Errors

If the outcome of any game or bet becomes uncertain due to a server outage, internet disconnection, or software error, 5bat reserves the right to cancel that round and return the stake.

The following activities are strictly prohibited when using 5bat's services:

• Creating or operating multiple accounts.
• Registering under a false identity or using someone else's information.
• Unfairly exploiting bonuses or promotions (bonus abuse).
• Attempting to influence game outcomes through artificial means or by using software.
• Depositing funds from illegal sources into an account or using the service for the purpose of money laundering.
• Attempting unauthorized access to the platform's systems or hacking.
• Harassing or defrauding other users.
• Sharing or selling an account with a third party.

5bat reserves the right to suspend or terminate an account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraudulent or deceptive activity.
• The need to comply with anti-money laundering laws.
• Direction from a court or government authority.
• Bonus abuse or dishonest use of the system.

8.1 User-Initiated Account Closure

If a user wishes to close their account voluntarily, send a written request to [email protected]. Any pending withdrawals must be processed before the account is closed, and any active bonuses will be considered cancelled.

8.2 Appeal for Suspended Account

To contest a decision to suspend your account, send a detailed written request to [email protected] within 30 days. 5bat will review the request within a reasonable time.

5bat believes that gaming is for entertainment, not a source of income. We are committed to protecting our users and give responsible gaming the highest priority.

9.1 Self-Control Tools

5bat provides users with the following tools:

• Setting deposit limits (daily, weekly, or monthly).
• Temporary break (self-exclusion) — deactivating the account for a set period of time.
• Request for permanent closure.

To activate these features, contact [email protected] or use the 24/7 live chat.

5bat takes the privacy of users' personal information very seriously. Visit our Privacy Policy page to learn more about how data is collected, used, and stored.

10.1 Data Protection Principles

• All transactions and communications are secured using SSL encryption.
• User data is not sold or shared with third parties, except where required by legal obligation.
• Payment information is stored in accordance with industry-standard security practices.

10.2 Cookies & Tracking

5bat uses cookies to improve the user experience. By using the platform, you consent to the use of cookies. You can change your cookie settings through your browser settings.

5bat will not be held responsible for the following:

• If the outcome of a game or bet is affected by an internet connection interruption.
• If loss occurs due to a software error by a third-party game provider.
• If account information is leaked due to the user's own carelessness or negligence.
• If the service is temporarily disrupted due to unexpected technical issues or a cyberattack.
• For the consequences of using the platform in violation of the laws of the user's jurisdiction.

To resolve any complaint or dispute related to 5bat's services, follow the process below:

12.1 Complaint Submission Process

• Step 1: Send a detailed written complaint to [email protected] or contact us via 24/7 live chat.
• Step 2: The 5bat support team will review the complaint and respond within a reasonable time.
• Step 3: If no agreement is reached between both parties, the matter will be resolved through independent mediation.

12.2 Applicable Law

Any dispute arising from these terms will be resolved in accordance with applicable law. 5bat is committed to resolving all matters with users in a fair and transparent manner.

If you have any questions, need clarification, or require assistance regarding these terms, please contact us:

• Email: [email protected]
• 24/7 Live Chat: via the chat option on the platform
• Support languages: Bengali and English